Resources
Build real IT support skills with training that stays current
Three rails run in parallel: roadmaps for sequencing, labs for muscle memory, and briefs for context without noise.
Certification roadmaps
Roadmaps stack objectives against weekly minutes instead of vague “chapters.” You always see the next checkpoint, the previous checkpoint, and the optional stretch goal. Print-friendly variants omit marketing copy so managers can pin them above a bench.
Hands-on practice labs
Labs ship with ticket text, expected evidence fields, and rollback reminders. We avoid glossy “success montages” and keep the UI plain so you are not studying our theme instead of the scenario. Facilitators can duplicate a lab into their own activity log template with one export.
Weekly industry briefs
Briefs arrive mid-week KST. Each includes three links with a stated why-now, plus a “skip next week” toggle so inboxes stay honest. Editorial News Lead signs every issue with a human note, not a generated signature block.
Team carousel
Tap a face to read the role in long form—compact on mobile, expanded on desktop.
Mina Cho
Curriculum Director
Keeps lab narratives aligned with real desk escalations.